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Google Docs NOT WORKING – Files locked and users hit by ‘terms of service violation’

Google Docs not working. • GOOGLE

Google Docs not working – Terms of service error message hits users

UPDATE TWO: A Google spokesperson said a fix is being rolled out to address the issues Google Docs users have been experiencing today.

The spokesperson said: “This morning, we made a code push that incorrectly flagged a small percentage of Google Docs as abusive, which caused those documents to be automatically blocked.

"A fix is in place and all users should have full access to their docs. Protecting users from viruses, malware, and other abusive content is central to user safety. We apologise for the disruption and will put processes in place to prevent this from happening again.”

UPDATE ONE: A Google spokesperson has told Express.co.uk the issues reported by Google Docs users is being investigated.

Users of the cloud-based service claimed they have been locked out of accessing documents online and also getting a 'terms of service' violation error message.

A Google spokesperson said: "We're investigating reports of an issue with Google Docs. We will provide more information when appropriate."

ORIGINAL: Google Docs users have reported having important files stored in the cloud locked and getting an error message saying they’ve violated terms of service.

Numerous users on Twitter have reported issues with Google Docs today, saying they’ve been locked out from trying to access documents stored online.

It is not clear what is causing the issues.

But the official Google Docs Twitter account have said they are aware of the problems users are experiencing and are investigating it.

Express.co.uk have contacted Google for comment about the reported issues.

When affected users try to access files on Google Docs, they’re greeted by a number of error messages.

Some users have reported seeing: "This item has been flagged as inappropriate and can no longer be shared."

Google Docs is keeping the public safe by flagging your own personal Documents for being innapropriate.
Thanks for keeping us all safe guys https://t.co/sS2MRTo3iD

— Kaitlyn Rose (@kaitlyn_rose_co) October 31, 2017

google what is you doing pic.twitter.com/kIC4tZw71f

— CJ Ciaramella (@cjciaramella) October 31, 2017

.@google just deleted an 8000 word draft that lives only in GDocs. I'm not panicking yet, but I'm pretty close to it. https://t.co/jdxkgOtygd

— Michael Zhao (@mhzhao) October 31, 2017

Once a document is flagged, the owner of the document can no longer share it with other Google Docs users.

Users who have already been shared a flagged document are kicked out and can no longer access it.

While other users have reported getting: “We’re sorry. You can’t access this item because it is in violation of our Terms of Service.”

Google Docs users have been taking to Twitter today to report issues with the cloud-based service.

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One user said: “My boyfriend (PhD student) told me that a couple of documents from his research had been removed from his drive recently @googledocs”.

While another added: “My google docs are a mess”.

And one posted: Google Docs is keeping the public safe by flagging your own personal Documents for being inappropriate.

“Thanks for keeping us all safe guys”.

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